1. About this policy
This Privacy Policy explains how WOSSCO ("WOSSCO", "we", "us" or "our") collects, uses, shares and protects personal information when you visit wossco.in, browse our products, request a quotation, apply to become a partner, or contact us for warehousing supplies, MHE rentals, transportation, racking, packaging, customised products or supply chain consulting.
We follow applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023. By using our website or sharing your details with us, you agree to the practices described in this policy.
2. Information we collect
Information you give us
- Quote requests: your name, email address, phone number, company name, city or location, GST details (if provided), your message or requirement, and the products you have selected.
- Partner enquiries: your company or business name, contact person, email address, phone number, city or location, partnership type (such as vendor, supplier, distributor, manufacturer or logistics partner) and details about your business.
- Orders and services: delivery addresses, site contact details, billing and GST information, and other details needed to source, supply and deliver products or services.
- Direct contact: information you share when you call, email or message us.
Information collected automatically
- Technical details such as your IP address, browser type, device type, pages visited, date and time of visit and referring website.
- Information stored through cookies and browser storage, as described in Section 6.
We do not collect card numbers, bank passwords or other payment credentials through this website.
3. How we use your information
- To respond to enquiries and prepare quotations for the products and services you request.
- To source products through our vendor network, process orders, arrange delivery and provide after-sales support.
- To evaluate and onboard vendors, suppliers, distributors and service partners.
- To raise invoices, maintain business records and meet tax and compliance obligations.
- To assign a relationship manager and keep you updated on your requests.
- To send information about our products, services and offers, where you have agreed to receive it.
- To keep our website secure, understand how it is used and improve it.
- To comply with legal requirements and protect our rights.
4. Consent
We process your personal information based on the consent you give when you submit a form or contact us, and for purposes linked to providing the products and services you have asked for. You may withdraw your consent at any time by writing to sales@wossco.in. Withdrawing consent will not affect processing done before that, but we may be unable to continue certain services.
5. Sharing your information
We do not sell or rent your personal information. We share it only when needed, with:
- Verified vendors and suppliers in our network, to source, price and fulfil your requirement. They receive only the details needed for that purpose.
- Logistics and transport partners, to deliver products to your location.
- Service providers who help us run our business, such as website hosting, email and communication tools.
- Government authorities, courts or law enforcement, when required by law or to protect our rights, property or safety.
- A buyer or successor, if our business is merged, sold or restructured.
6. Cookies and local storage
We use cookies and your browser's local storage to keep the website working, such as remembering the products you add to your quote list, and to understand how visitors use our pages. You can clear or block these through your browser settings, although some features, such as the quote list, may not work as intended if you do.
7. Third-party links
Our website may contain links to other websites, documents or social media platforms. These third parties have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read their policies before sharing information with them.
8. How long we keep your information
We keep personal information only as long as needed for the purpose it was collected, including to provide products and services, maintain partner relationships, resolve disputes and meet legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.
9. Security
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or change. Access is limited to people who need it for their work. However, no method of sending or storing data online is completely secure, so we cannot guarantee absolute security.
10. Your rights
Subject to applicable law, you have the right to:
- Ask for a summary of the personal information we hold about you and how we use it.
- Ask us to correct, complete or update your information.
- Ask us to delete your information when it is no longer needed.
- Withdraw your consent at any time.
- Raise a grievance with us, and if you are not satisfied with our response, approach the Data Protection Board of India.
- Nominate another person to exercise these rights on your behalf in case of death or incapacity.
To use any of these rights, email sales@wossco.in. We may need to verify your identity before acting on your request.
11. Children
Our website and services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared information with us, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date.
13. Contact us and grievance officer
For questions, requests or complaints about this policy or how we handle your personal information, please contact our Grievance Officer:
We aim to acknowledge your request promptly and resolve it within the time required by applicable law.